Yesterday I had yet again to meet a friend over beer and talk about life and business. At certain moment the conversation came to a previous post of mine concerning expandable banners (so far my most popular post by views and comments left) .
My friend, who is a marketing professional with extensive brand management experience for a major global brewery with quite few labels here in Bulgaria, was shocked how personally I am taking this issue. She argued that in our country about 4% of the advertising budget goes to online and very few CMOs take the Internet seriously. So, it is very often indeed that whatever the agency offers or the CMO thinks that should be done, is executed without research, analysis and true measurement. The approach is rather ATL-ish, which means mass media – “Yo, the client! This is the ad. Deal with it!”.
Now, there are almost 1.5 Mn Bulgarian profiles on Facebook (out of very aging population of 7.5 Mn in total). There is also that thing called Wi-Fi that is available pretty much everywhere. As a matter of fact, the other day a friend was able to get connected through a non-secured network in a God forsaken village with 15 houses. How about that?!? Having that in mind, I think I am entitled to freely getting pissed of at the lack of professionalism and disregard of user experience.
In my mind marketers are in the business of creating valuable experience, maintaining relationship and engaging the user. No matter whether it is the Internet, the mass media or mobile, the purpose of every advertising effort is to generate positive outcome for the company – sales, cash, better brand/company image etc. And this is not achieved through screaming at the customer or disrupting his/her life. Advertising campaigns should be carefully researched, planned, executed and analyzed. But more importantly, they should attract, tease and appeal. And if your CMO does not understand that, your job is to point out, without fear of loosing your job.
Remember, your boss is the customer! He is the one that pays your salary, mortgage and your daughter’s piano lessons! His Highness is the one that truly writes your performance sheet, no matter what corporate mumbo-jumbo the office uses in their praise.
Copyright © 2010 Borislav Kiprin. All Rights Reserved.