I finally found the time to get on with a responsive design for www.borislavkiprin.com. And guess what, it is a work in progress…
In the age of consumerism, Internet and word-of-mouth being stronger than ever, we stopped buying “products”. Instead we are buying User Experience. We buy moments of pleasure and satisfaction.
For an online only bank, such as Comdirect is, one would expect to get things done faster. In addition the user experience and the interaction design are expected to be close to what you get online with any other bank. And yet, I got nothing of that in my attempts to get a bank account in Comdirect.
In my last trip to Germany I decided to purchase finally a prepaid SIM card for my handheld. Since, I travel often to the country, it only sounded natural to me. So, I went in the first shop that was open on a Sunday (e-Plus was my luck) and got one. What I didn’t realize was that I was in for a trip, that if I knew in advance, I wouldn’t probably like to take.
I got my HSBC Hong Kong online banking security device today… in my mailbox. Up until that moment, I had a great day working on two clients’ websites and listening to great rock music from the ’80. So you can probably understand my immediate flood of anger and frustration.