Browsing Category Usability & Design

Concerning user experience, informarion architecture, content and its usability and design on the web and offline…

E-Plus Service Design Gone Bad

In my last trip to Germany I decided to purchase finally a prepaid SIM card for my handheld. Since, I travel often to the country, it only sounded natural to me. So, I went in the first shop that was open on a Sunday (e-Plus was my luck) and got one. What I didn’t realize was that I was in for a trip, that if I knew in advance, I wouldn’t probably like to take.

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