Following my previous post on Timbuk2’s social approach on customer services, I was happy to get in touch with Noel Kopp – Online Community Manager at Timbuk2. He is the person in charge of making the company’s social channels accessible and engaging. Currently Timbuk2 runs a blog and has its own channels on Facebook, Twitter, Google+, Pinterest, Instagram and YouTube. It is a handful, especially given the fact that the company is not truly global, but their bags sure are. And we can see a nice social media mixture of visual engagement as well as textual.
Posts tagged customer service
Your Company, Social Media and Customer Service
I got my HSBC Hong Kong online banking security device today… in my mailbox. Up until that moment, I had a great day working on two clients’ websites and listening to great rock music from the ’80. So you can probably understand my immediate flood of anger and frustration.
